Support

Quick answers

• Restore your purchase
• When free games come back
• Buying Pro
• Refunds
• Make the tiles bigger
• Difficulty and speed
• Supported devices
• Report a rules problem

Restore your purchase

Mahj Clear Pro belongs to the Apple Account that bought it. On a new iPhone or iPad, or after reinstalling the app, it usually turns on by itself. If it does not:

1. Check that the device is signed in to the Apple Account you bought Pro with.
2. In Mahj Clear, open Settings (the gear button).
3. Choose Mahj Clear Pro, then Restore purchase.

When free games come back

Without Pro you have 3 free games a day with the 2026 hands. They start again on the next calendar day, by the date on your device.

A game counts when you make its first Charleston pass. Dealing a hand and starting over before that does not use a game.

Games with Mahj Clear’s own practice hands are always free and never run out. You can switch hands in Settings.

Buying Pro

Mahj Clear Pro is one purchase of $19.99 in the US; in Canada, the App Store shows the price in Canadian dollars. It is not a subscription.

If a family organizer approves your purchases (Ask to Buy), Pro turns on as soon as the purchase is approved.

Pro belongs to the Apple Account that bought it and works on every iPhone and iPad signed in to that account. It is not shared through Family Sharing.

Refunds

Apple takes the payment for Mahj Clear Pro, so Apple also decides on refunds. We cannot see your payment or refund it ourselves.

To ask for one, go to reportaproblem.apple.com, sign in with your Apple Account, choose “Request a refund” and pick Mahj Clear Pro.

Make the tiles bigger

1. In Mahj Clear, open Settings (the gear button).
2. Under Tiles, drag the Tile size slider to the right.
3. Choose Done. Every tile on the table changes size.

The sample tiles under the slider show the new size as you drag.

Difficulty and speed

Open Settings and look under Computer players. Difficulty can be Easy, Normal or Hard; a change applies from the next hand. Speed sets how long each computer player takes over a move.

The game never hurries you. When it is your turn, or when you may call a discard, it waits for you.

To start over at any time, choose New hand (the circular arrow) at the top of the table.

Supported devices

• iPhone with iOS 17 or later. The game is played upright.
• iPad with iPadOS 17 or later. Hold it upright or sideways.

Mahj Clear is in English. It is coming to the App Store in the United States and Canada.

Report a rules problem

If the game ever does something you believe is against the rules of American mahjong, please tell us. For example: it refuses a call you should be able to make, it accepts a hand it should not, or a computer player makes a move that is not allowed.

Email support@mahjclear.com and include, if you can:

• what happened, and what you expected to happen;
• a screenshot of the table at that moment;
• which hands you were playing with (Settings → Hands);
• your device and its iOS or iPadOS version.

To take a screenshot on an iPhone or iPad with a Home button, press the Home button and the top or side button at the same time. On one without a Home button, press the top or side button and the volume-up button at the same time.

We check every report against the rules. If the game is wrong, we fix it in an update and let you know.

Two things that are on purpose

• Mahj Clear does not let you make an illegal move, so a hand is never declared dead.
• The Charleston has the first Charleston, the optional second one and the courtesy pass. It does not have the blind pass.

Privacy

Mahj Clear collects no data and has no account. The privacy policy explains this in plain words.